What, exactly are you afraid of?

Here's another snippet from the Big Moo that resonated strongly with me...

What, exactly are you afraid of?

Here's a list. You pick:

• getting yelled at by the boss
• getting fired
• having your company close down for lack of business
• your company gets acquired and you get fired
• not getting promoted
• making promises you can't keep
• doing the wrong thing
  
• getting caught using the copy machine after hours
• not knowing the right answer

Here's the big news: If your strategy is to lie low, do your job, follow instructions, and hope that nobody notices you, (a) nobody WILL ever notice you, and (b) you're actually increasing the chances of something bad happening.

If, on the other hand, you develop a reputation as the person who is always pushing the envelope, challenging the organisation to go to the next level, and using your influence to get good stuff done, you've got the world's best job security. If you never pretend to know all the answers, nobody will hate you when you say, "I don't know." And if you surround yourself with a team that depends on you to lead them to the next big thing, you all benefit.

You can't shrink your way to greatness. 

-- Extracted from the Big Moo, Seth Godin

They say I'm Extreme

Here's another snippet from the Big Moo that was written just for me :-), and sums up pretty much of my own life & work experience thus far:

They say I'm Extreme

They say I'm extreme.

I say I'm a realist.

They say I demand too much.

I say they accept mediocrity and continuous improvement too readily.

They say, "We can't handle this much change."

I say, "Your job and career are in jeopardy; what other options do you have?"

They say, "What's wrong with a 'good product'?"

I say, "Wal-Mart or China or noth are about to eat your lunch. Why can't you provide instead a fabulous experience?"

They say, "Take a deep breath. Be calm."

I say, "Tell it to Wal-Mart. Tell it to China. Tell it to India. Tell it to Dell. Tell it to Microsoft."

They say the Web is a useful tool.

I say the Web changes everything. Now.

They say, "We need an initiative."

I say, "We need a dream. And dreamers."

They say great design is "nice".

I say great design is necessary.

They say, "Effective governance is important."

I say bold, brash boards that are representative of the market served - more than a token woman or two and an empty seat for the "forthcoming Hispanic" - are an imperative. Now.

The say, "Plan it."

I say, "Do it."

They say, "We need more steady, loyal employees."

I say, "We need more 'freaks' who routinely tell those in charge to take a flying leap...before it's too late."

They say, "We need Good People."

I say, "We need Quirky Talent."

They say, "We like people who, with steely determination, say, 'I can make it better.'"

I say, "I love people who, with a certain maniacal gleam in their eye, perhaps even a giggle, say, 'I can turn the world upside down. Watch me!'"

They say, "Sure, we need change."

I say we nee revolution now.

They say, "Fast follower."

I say, "Battered and bruised leader."

They say, "Conglomerate and imitate!"

I say, "Create and innovate!"

They say, "Market share."

I say, "Market creation."

They say, "Improve and maintain."

I say, "Destroy and reimagine."

They say, "Normal."

I say, "Weird."

They say, "Happy balance."

I say, "Creative tension."

The say a favor a "team that works and lives in harmony."

I say, "Give me a raucous brawl among the most creative people imaginable."

They say, "Peace, brother."

I say, "Bruise my feelings. Flatten my ego. Save my job."

They say, "Basic black."

I say, "Technicolor rules!"

They say, "We need happy customers."

I say, "Give me pushy, needy, nasty, provocative customers."

They say, "We seek Harvard M.B.A.s"

I say, "I seek certificate-free 'Ph.D.s' from the School of Hard Knocks."

They say the want recruits with "spotless records."

I say, "The spots are what matter most."

They say, "Integrity is important."

I say, "Tell the unvarnished truth, all the time... or take a hike."

They say diversity is a "good thing."

I say diversity is a breath of fresh, creative air - absolutely necessary for economic salvation in perilous times.

They say it's "daunting."

I say it's "a hoot."

They say, "Zero defects."

I say, "A day without a screwup or two is a day pissed away."

They say, "Think about it."

I say, "Try it."

They say, "Plan it."

I say, "Test it."

They say, "Radical change takes a decade."

I say, "Radical change takes a minute."

They say, "Times are changing."

I say, "Everything has already changed. Tomorrow is the first day of your revolution... or you're toast."

They say, "We can't all be revolutionaries."

I say, "Why not?"

They say this is just a rant.

I say this is just reality.

How to be a failure

I'm a huge follower of Seth Godin, been dipping into and out of this book called "The Big Moo", bookmarking the blurbs that standout and resonate with me...and to true Godin-style, he encourages

his readers to share the experience. So I'll start sharing some of these blurbs, that I find personally relevant to me as I've come to experience both work-and-life, on this blog, starting with...

How to be a Failure

1. Keep secrets.
2. Be certain you're right and ignore those who disagree with you.
3. Set aggressive deadlines for others to get buy in - then change them when they aren't met.
4. Resist testing your theories.
5. Focus more on what other people think and less on whether your idea is as good as it could be.
6. Assume that a critical mass must embrace your idea for it to work.
7. Choose an idea where number 6 is a requirement.
8. Realise that people who don't instantly get your idea are bull-headed, shortsighted, or even stupid.
9. Don't bother to dramatically increase the quality of your presentation style.
10. Insist that you've got to go straight to the president of the organisation to get something done.
11. Always go for the big win.

[...thought-provoking, isn't it? ...]

[...have you found yourself nodding in agreement through at least one? ....]

On Initiative

Initiative is doing the Right Thing without being told

Here's another one of Hubbard's short essay that struck a chord with me, on Initiative:

The world bestows its big prizes, both in money and honors, for but one thing. And that is Initiative.

What is Initiative? 

I'll tell you: It is doing the right thing without being told. But next to doing the right thing without being told is to do it when you are told once. That is to say, carry the Message to Garcia! 

There are those who never do a thing until they are told twice: such get no honors and small pay. Next, there are those who do the right thing only when necessity kicks them from behind, and these get indifference instead of honors, and a pittance for pay. This kind spends most of its time polishing a bench with a hard-luck story. Then, still lower down in the scale than this, we find the fellow who will not do the right thing even when some one goes along to show him how, and stays to see that he does it; he is always out of a job, and receives the contempt he deserves, unless he has a rich Pa, in which case Destiny awaits near by with a stuff club.

To which class do you belong?

Wow, how's that for telling it like it is?? Keep in mind Hubbard's time was at a great stage of industrialisation (and capitalism) - still, take a look at your workplace, your organisation or project team that you're in, and look around - can you spot people that falls into the rough categories that Hubbard proposes?

Of course, times have changed - and in the workplace, we have to be supportive and nurturing, we have to coach, mentor and lead people, if initiative is not present, then we lead by example, inspire and instill confidence, sometimes acting as a protective shepherd would to his flock. Still, this is no easy task, it takes special patience and a level of integrity & leadership to grow people, transforming them from being reactive or bystanders to taking charge, not being afraid of stepping forward to take the initiative.

This is an example of where Leadership defers from Management. One could argue that Hubbard was a classic, no-nonsense manager, who was quite frank, and direct about his expectations. If you can't deliver the message to Garcia, then there's probably no place for you on his team.

Personally, I find myself caught in between these two styles of "Leadership Management". Depending on the engagement, projects that I work on with really hard delivery deadlines and sometimes unreasonable sense of urgency, one wishes to have more people with Initiative as Hubbard expects. And there are some gigs where it's okay to lead and allow the team to develop along the way.

My natural tendency is to take initiative, as they say "Better to do a thing and ask forgiveness later" - but it doesn't always work out like that. Recently I got my knuckles rapped because I took initiative, acting on cue assuming my client expected me to take his suggestion & run with it...only to be told later that actually, I had to place in executing that activity...So lesson learnt, depending on the stakeholder, in this particular context, the unwritten rule is wait until you're told twice (just in case)...

On the projects I run though, I value people taking initiative, letting me know their intent, and even if they didn't give me the heads up, I look forward to being pleasantly surprised by the team's / person's commitment to solving the problem without being told to do so...

A Message to Garcia

I recently came across some powerful essays from a writer, Elbert Hubbard from the later 1800s (19th Century), who became known as one of the most interesting business thinkers of his time. One particular essay struck a chord to many business owners at the time, titled A Message to Garcia, which I'd like to share with you in this post.

What is amazing is that this essay was written in 1899, over a hundred years ago, and yet I feel it still so powerful and relevant today. This essay is easy to read, although somewhat in old-school English, yet the points are crystal clear, solid and sound.

It surely resonates with me, both in my personal and professional life experiences...Work-wise, the tenets contained in A Message to Garcia are very relevant to project management and delivery, as well as the subject of mature, self-organising agile software development teams. As I spend most of my time wearing the hat of a program delivery manager, which supposed to be relatively abstracted away from details and hand-holding, micro-managing, I look to having at least one person of type Rowan that I can count on to get the message delivered....or ideally, at least one Rowan in every team or work-stream on the program...In a lean/agile software team, it would be great to have the entire team made up of Rowans (7-9 person team)... It's about the essence that counts!

Before I give more away, here's the essay, written 19th Century, still going strong in 21st Century...

In all this Cuban business there is one man stands out on the horizon of my memory like Mars at perihelion. When war broke out between Spain and the United States, it was very necessary to communicate quickly with the leader of the Insurgents. Garcia was somewhere in the mountain vastness of Cuba - no one knew where. No mail nor telegraph message could reach him. The President must secure his cooperation, and quickly.

What to do!

Some one said to the President, “There’s a fellow by the name of Rowan will find Garcia for you, if anybody can.”

Rowan was sent for and given a letter to be delivered to Garcia. How “the fellow by the name of Rowan” took the letter, sealed it up in an oil-skin pouch, strapped it over his heart, in four days landed by night off the coast of Cuba from an open boat, disappeared into the jungle, and in three weeks came out on the other side of the Island, having traversed a hostile country on foot, and delivered his letter to Garcia, are things I have no special desire now to tell in detail.

The point I wish to make is this: 

McKinley gave Rowan a letter to be delivered to Garcia; Rowan took the letter and did not ask, “Where is he at?” By the Eternal! there is a man whose form should be cast in deathless bronze and the statue placed in every college of the land. It is not book-learning young men need, nor instruction about this and that, but a stiffening of the vertebrae which will cause them to be loyal to a trust, to act promptly, concentrate their energies: do the thing- “Carry a message to Garcia!”

General Garcia is dead now, but there are other Garcias.

No man, who has endeavored to carry out an enterprise where many hands were needed, but has been well nigh appalled at times by the imbecility of the average man- the inability or unwillingness to concentrate on a thing and do it. Slip-shod assistance, foolish inattention, dowdy indifference, and half-hearted work seem the rule; and no man succeeds, unless by hook or crook, or threat, he forces or bribes other men to assist him; or mayhap, God in His goodness performs a miracle, and sends him an Angel of Light for an assistant. You, reader, put this matter to a test: You are sitting now in your office- six clerks are within call.

Summon any one and make this request: “Please look in the encyclopedia and make a brief memorandum for me concerning the life of Correggio”.

Will the clerk quietly say, “Yes, sir,” and go do the task?

On your life, he will not. He will look at you out of a fishy eye and ask one or more of the following questions:

Who was he?

Which encyclopedia?

Where is the encyclopedia?

Was I hired for that?

Don’t you mean Bismarck?

What’s the matter with Charlie doing it?

Is he dead?

Is there any hurry?

Shan’t I bring you the book and let you look it up yourself?

What do you want to know for?

And I will lay you ten to one that after you have answered the questions, and explained how to find the information, and why you want it, the clerk will go off and get one of the other clerks to help him try to find Garcia- and then come back and tell you there is no such man. Of course I may lose my bet, but according to the Law of Average, I will not.

Now if you are wise you will not bother to explain to your “assistant” that Correggio is indexed under the C’s, not in the K’s, but you will smile sweetly and say, “Never mind,” and go look it up yourself.

And this incapacity for independent action, this moral stupidity, this infirmity of the will, this unwillingness to cheerfully catch hold and lift, are the things that put pure Socialism so far into the future. If men will not act for themselves, what will they do when the benefit of their effort is for all? A first-mate with knotted club seems necessary; and the dread of getting “the bounce” Saturday night, holds many a worker to his place.

Advertise for a stenographer, and nine out of ten who apply, can neither spell nor punctuate- and do not think it necessary to.

Can such a one write a letter to Garcia?

“You see that bookkeeper,” said the foreman to me in a large factory.

“Yes, what about him?”

“Well he’s a fine accountant, but if I’d send him up town on an errand, he might accomplish the errand all right, and on the other hand, might stop at four saloons on the way, and when he got to Main Street, would forget what he had been sent for.”

Can such a man be entrusted to carry a message to Garcia?

We have recently been hearing much maudlin sympathy expressed for the “downtrodden denizen of the sweat-shop” and the “homeless wanderer searching for honest employment,” and with it all often go many hard words for the men in power.

Nothing is said about the employer who grows old before his time in a vain attempt to get frowsy ne’er-do-wells to do intelligent work; and his long patient striving with “help” that does nothing but loaf when his back is turned. In every store and factory there is a constant weeding-out process going on. The employer is constantly sending away “help” that have shown their incapacity to further the interests of the business, and others are being taken on. No matter how good times are, this sorting continues, only if times are hard and work is scarce, the sorting is done finer- but out and forever out, the incompetent and unworthy go.

It is the survival of the fittest. Self-interest prompts every employer to keep the best- those who can carry a message to Garcia.

I know one man of really brilliant parts who has not the ability to manage a business of his own, and yet who is absolutely worthless to any one else, because he carries with him constantly the insane suspicion that his employer is oppressing, or intending to oppress him. He cannot give orders; and he will not receive them. Should a message be given him to take to Garcia, his answer would probably be, “Take it yourself.”

Tonight this man walks the streets looking for work, the wind whistling through his threadbare coat. No one who knows him dare employ him, for he is a regular fire-brand of discontent. He is impervious to reason, and the only thing that can impress him is the toe of a thick-soled No. 9 boot.

Of course I know that one so morally deformed is no less to be pitied than a physical cripple; but in our pitying, let us drop a tear, too, for the men who are striving to carry on a great enterprise, whose working hours are not limited by the whistle, and whose hair is fast turning white through the struggle to hold in line dowdy indifference, slip-shod imbecility, and the heartless ingratitude, which, but for their enterprise, would be both hungry and homeless.

Have I put the matter too strongly? Possibly I have; but when all the world has gone a-slumming I wish to speak a word of sympathy for the man who succeeds- the man who, against great odds has directed the efforts of others, and having succeeded, finds there’s nothing in it: nothing but bare board and clothes.

I have carried a dinner pail and worked for day’s wages, and I have also been an employer of labor, and I know there is something to be said on both sides. There is no excellence, per se, in poverty; rags are no recommendation; and all employers are not rapacious and high-handed, any more than all poor men are virtuous.

My heart goes out to the man who does his work when the “boss” is away, as well as when he is at home. And the man who, when given a letter for Garcia, quietly take the missive, without asking any idiotic questions, and with no lurking intention of chucking it into the nearest sewer, or of doing aught else but deliver it, never gets “laid off,” nor has to go on a strike for higher wages. Civilization is one long anxious search for just such individuals. Anything such a man asks shall be granted; his kind is so rare that no employer can afford to let him go. He is wanted in every city, town and village- in every office, shop, store and factory.

The world cries out for such: he is needed, and needed badly - the man who can carry A MESSAGE TO GARCIA.

-Elbert Hubbard, 1899