MUHAMMAD KHAN
Email: [redacted] | Phone: [redacted]
LinkedIn: linkedin.com/in/khanmjk | Blog: khanmjk-outlet.blogspot.com
EXECUTIVE SUMMARY
Visionary technology leader with over 24 years of experience in driving digital transformation and innovation across diverse industries. Demonstrated success in aligning technology strategies with business objectives to achieve significant bottom-line impact and competitive advantage. Possesses deep technical knowledge, strong business acumen, and strategic foresight.
Experienced in leading large-scale organizational change, optimizing operations, modernizing technology platforms and fostering innovation cultures. Skilled in communicating complex technical concepts to diverse stakeholders, from board members to technical teams. With a unique career progression from hands-on software engineering to executive C-suite leadership, Muhammad brings a comprehensive understanding of technology's role in driving business success.
Key Strengths:
|
|
|
CORE COMPETENCIES
|
|
|
PROFESSIONAL EXPERIENCE
Senior Software Engineering Manager | Amazon Web Services (AWS) | AWS Support - Kumo
January 2021 - Present | Cape Town, South Africa
Lead strategic initiatives for AWS Support's global technology platform, driving innovation and operational excellence. Overseeing up to 10 engineering teams (±80 people) as owner of AWS intelligent Support Center / Case Management systems, managing senior engineering and product managers, serving multiple AWS & Amazon business owners.
Key Achievements:
- Rescued a critical initiative within the first 3 months, delivering on an urgent regulatory deadline.
- Secured investment funding for a new self-service AI/ML contact center platform, targeting efficiency gains of 20%.
- Achieved a fully integrated new contact center technology components in China region in under 5 months.
- Led a major enterprise platform migration as single threaded leader, achieving 100% global availability and impacting over 15000 support engineers and millions of AWS customers without any rollback, downtime, or loss of services.
- Appointed single threaded owner in Oct’ 2023 & site leader country manager for Kumo South Africa.
Executive Head Technology | CTO | Connected Video Platforms | MultiChoice Group
May 2017 - October 2020 | Johannesburg, South Africa
Led end-to-end digital transformation of Africa's largest video entertainment platform, serving 50+ countries. Responsible for a diverse engineering team of 150+ people, owning Enterprise Architecture, Infrastructure, Networking CDN & Hosting, Software Development (Frontend, Backend, Testing), Agile Project Office, AI/ML Recommendations, Content Discovery & Platform Intelligence, Technical Operations 24/7 NOC, Cybersecurity & Antipiracy.
Key Achievements:
- Executed a comprehensive digital transformation, scaling platform capability from 2X to 7X+ MAUs, with 50%+ increased engagement.
- Enhanced platform availability from 97-98% (7-10 days annual down-time) to 99.8-99.9%, drastically reducing yearly outages time down to 8.76-17 hours.
- Realised a 70% reduction in infrastructure costs, saving R100M+ over three years.
- Initiated cloud migration journey by implementing microservices and container technologies.
- Implemented innovative cloud programs, including Africa’s first cloud-based streaming of FIFA 2018 World Cup finals.
- Established AI/ML capabilities for personalized search and recommendations, winning global awards for AI/ML Innovation, Test Automation, and Best Employee recognition for multi-platform frontend applications from a single codebase.
- Overhauled organizational culture, introducing DevOps and agile methodologies, raising employee engagement to 90%+ and designing a strong succession plan through mentoring, coaching, and instigating executive leadership training.
Senior Management Consultant: Systems & Software | TPI-Africa Consulting
July 2013 - April 2018 | Johannesburg, South Africa
Provided strategic technology consulting for Top-5 large-scale, enterprise-wide digital transformation initiatives, reporting directly to C-Suite of Multichoice Group Executive.
Key Achievements:
- Transformed digital content strategy, media engineering & operations, resulting in a 50% uptick in customer satisfaction for catching up with live sports events.
- Reinvented self-service 2.0 applications, improving digital metrics and reducing call centre costs by 25%.
- Directed the launch of Showmax, leading it from inception to commercial go-live in 9 months.
- Implemented agile delivery frameworks for enterprise-wide technology programs with 100% on-time delivery.
- Steered DStv Explora product roadmap launches, planning release trains meeting 100% go-to-market schedules.
Senior Manager: Decoder Strategic Planning | Broadcast Technology | Multichoice SA
May 2011 – July 2013 | Johannesburg, South Africa
Drove development of next-gen set-top box platforms and strategic projects, elevating software engineering capabilities. Implemented industry best practices and process improvements, serving as change agent for technical excellence.
Key Achievements:
- Accelerated digital transformation by revamping software management processes, boosting product development efficiency and quality through enhanced integration and testing, securing 100% confidence in Explora launch date.
- Pioneered organizational restructuring, introducing key technical roles and architectural improvements raising the bar on project execution.
- Delivered substantial gains in product testing efficiency and overall quality assurance by turning around stalled automation testing initiative, avoiding high cost of defects post-production through automated load & performance testing.
- IInstituted world-class development practices, improving code quality, testing, development and systems integration testing improving productivity, reliability and trust of engineering across the organization.
- Directed successful launch of DStv Explora across African markets, establishing role as C-suite trusted advisor in driving strategic initiatives that resulted in expanded consulting opportunities.
Senior Software Delivery Owner | Video Platforms | NDS (now Synamedia)
September 2004 - May 2011 | United Kingdom
Owned software delivery of MediaHighway Fusion™ Middleware, deployed to 80+ million homes globally. Managed multi-site projects with 2500+ engineers, ensuring strategic development and consistent delivery across customers.
Key Achievements:
- Project-managed complex, global software development projects, coordinating 300+ team members across multiple countries to deliver a product reaching 80+ million users, successfully launching Sky Darwin platform in 2010.
- Owned the core product backlog for building internal white label platform, common codebase serving multiple customers.
- Fostered agile methodologies in a large-scale environment, implementing 6-week iteration cycles with 3-week customer deliveries, significantly improving product quality and time-to-market to weekly launches.
- Trained 100+ managers globally on new agile delivery framework impacting 2500 engineers day-to-day worldwide
Software Engineer - Principal Engineer | UEC, S3, NDS
March 2000 - May 2011
Progressed from entry-level junior engineer to senior principal engineer building foundation for future leadership roles.
Key Contributions:
- Engineered core components for digital TV systems, gaining deep technical expertise in embedded systems software and real-time internet streaming services.
- Facilitated cross-functional teams in delivering solutions for major broadcasters, honing project management and communication skills.
- Innovated new capabilities that pioneered accessibility in new user experiences, demonstrating ability to align technology with customer needs, building a world-first Talking TV guide.
EDUCATION AND PROFESSIONAL DEVELOPMENT
- MSc Computer Science Research, University College Dublin, Ireland, 2003-2004
- BSc Honours Electronic Engineering, University of KwaZulu-Natal, South Africa, 1996-1999
- Managers Accelerated Program (MBA-MAP), Henley Business School, UK/SA, 2013
- Ongoing: Executive leadership programs, digital transformation workshops, and technology conferences
PROFESSIONAL AFFILIATIONS
- IEEE Institute of Electrical & Electronic Engineers, Member #90646908
- ACM Association for Computing Machinery, Member #4541456
- PMI Project Management Institute, Member #2017198
